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Shipping & Returns

The return and refund are acceptable unconditionally if we confirmed that you did get a wrong item. Please send the photographs clearly showing the wrong item. Once it is confirmed, you can send the item back to us. And after we've confirmed the arrival of the package you returned, we' ll send the replacement or refund you the payment (only the payment for the item, the original shipping cost is excluded).

You will have to pay for return postage and you must obtain a certificate of posting from the post office. This certificate is free of charge. If the items are returned in the same condition as you received them then you will be be only get 80% of the total sum you paid for restocking fee. Unfortunately we cannot refund the shipping postage and your return postage.

At this time, we are unable to process exchanges or replacements for international orders. If you wish to make an exchange or need a replacement, you must return the original item back to us and place a new order for a replacement item. For assistance, please click here to contact us.
As all of our lamps are hand-sewn and customized, the finished gown may vary by approximately one inch in either direction of the specified measurements. To ensure that your products will fit you perfectly, our tailors have reserved additional fabric in the seams to allow minor modifications.